Discussions for the Architectural, Engineering, and Construction Industries
From the category archives:
Improving client relationships and loyalty requires clearly articulating value. My oldest daughter Rachael recently turned 12. For her birthday, she asked that my wife Jennifer and I take her to Seattle for an “overnighter.” It was a great trip. The highlight was an afternoon spent wandering the Pikes Place Market. If you’ve never been there— [...]
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Start 2011 with an assessment of your firm’s community service program A couple of weeks ago, I offered the closing remarks at our annual holiday party. My comments were mostly forgettable. However, our business development group stole the show by putting together a video highlighting various company service projects from this past year. Our employee’s [...]
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My wife Jennifer and I recently started building a new house. So far, this has been a horrible experience. In large part, I attribute our stress to our struggle to connect with a reputable builder. By that, I don’t mean to infer that reputable builders are hard to find, but rather that we’ve just had [...]
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Communication and facilitation skills help firms develop the ability to influence. A large multinational firm recently hired our company as a subconsultant in a significant infrastructure design project. Ours is a small role, and they invited us primarily because of our relationships and reputation with the project’s stakeholders. They hoped we could leverage our relationships [...]
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>>Learn how the web, search, and social media can provide you with critical information about your competition, clients, and firm. Have you ever worked long hours on a significant proposal effort, sweated over lost billable time, and then watched as a competitor stole the project with a unique approach, team, or unexpected partnership? It happens [...]
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