On tangors and other ‘exotic’ fruit

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Improving client relationships and loyalty requires clearly articulating value. My oldest daughter Rachael recently turned 12. For her birthday, she asked that my wife Jennifer and I take her to Seattle for an “overnighter.” It was a great trip. The [...]

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DJC Oregon: Do you have a Plan B?

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The Oregon Daily Journal of Commerce published one of my articles last week: “It is 30 degrees outside and the hail blowing sideways is stinging my face. My avalanche transceiver beeps to tell me something of the location of our [...]

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What’s your Community Service Strategy?

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Start 2011 with an assessment of your firm’s community service program A couple of weeks ago, I offered the closing remarks at our annual holiday party. My comments were mostly forgettable. However, our business development group stole the show by [...]

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Protect Your Reputation, Its all you’ve got!

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My wife Jennifer and I recently started building a new house.  So far, this has been a horrible experience. In large part, I attribute our stress to our struggle to connect with a reputable builder. By that, I don’t mean [...]

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You Should Be the Dealmaker

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Communication and facilitation skills help firms develop the ability to influence. A large multinational firm recently hired our company as a subconsultant in a significant infrastructure design project. Ours is a small role, and they invited us primarily because of [...]

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