Posts tagged as:

client

Post image for On tangors and other ‘exotic’ fruit

Improving client relationships and loyalty requires clearly articulating value. My oldest daughter Rachael recently turned 12. For her birthday, she asked that my wife Jennifer and I take her to Seattle for an “overnighter.” It was a great trip. The [...]

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Post image for You Should Be the Dealmaker

Communication and facilitation skills help firms develop the ability to influence. A large multinational firm recently hired our company as a subconsultant in a significant infrastructure design project. Ours is a small role, and they invited us primarily because of [...]

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Post image for Where’s your “Fire-in-the-belly?”

Enthusiasm is key. Discover what refuels your firm’s leadership to sustain high-performance. In late June, Mark Zweig wrote an article about his favorite bike shop (Bill Eddy’s Motorsports). Apparently Bill Eddy (I’ve never met him) has a particular passion for motorcycles [...]

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Post image for On unhappy clients, and how to react

Guest Speaker: What to do when your client is unhappy Some tips to ensure that inevitable client issues are resolved effectively. [callout]“It’s really our response to these issues that enables us to develop deep, meaningful, long-term client relationships. “[/callout]No matter [...]

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This article first appeared in The Zweig Letter (ISSN 1068-1310) Issue # 832 Originally published 10/5/2009 > Enjoy proposal writing and improve your proposal hit rate by identifying your firm’s value proposition. I apologize to those who think an article [...]

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