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Derrick Smith

If you think it was difficult to weather the downturn, hold on to your hat. The hardest is yet to come. Is it too early to start planning for the upturn? I don’t think so. In recent months we’ve seen [...]

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Post image for Should you use free online tools to monitor your competition?

>>Learn how the web, search, and social media can provide you with critical information about your competition, clients, and firm. Have you ever worked long hours on a significant proposal effort, sweated over lost billable time, and then watched as [...]

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Post image for Is it time to break bread with a competitor?

Joining forces with the ‘other guys’ might be the way to remain successful in the new economy, but take caution to do it right. Hopefully, you’ve used this recession to become a more savvy business owner and/or manager. Personally, I’m [...]

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Post image for Employee recognition in a difficult economy

>> Four ways to effectively reward and recognize employees in a difficult economy. MacKay & Sposito, Inc. (M&S), a 67-person civil engineering, planning, land and construction surveying, landscape architecture, and construction management/inspection firm, has survived and thrived in this economy [...]

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Post image for On unhappy clients, and how to react

Guest Speaker: What to do when your client is unhappy Some tips to ensure that inevitable client issues are resolved effectively. [callout]“It’s really our response to these issues that enables us to develop deep, meaningful, long-term client relationships. “[/callout]No matter [...]

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