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Post image for On unhappy clients, and how to react

Guest Speaker: What to do when your client is unhappy Some tips to ensure that inevitable client issues are resolved effectively. [callout]“It’s really our response to these issues that enables us to develop deep, meaningful, long-term client relationships. “[/callout]No matter [...]


This article first appeared in The Zweig Letter (ISSN 1068-1310) Issue # 823 Originally published 8/03/2009 Guest Speaker: An effective feedback program improves service > Here are three important practices that will dramatically improve your firm’s client feedback program. It always surprises [...]

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